IT Service Management Automation Services

IT service management — often referred to as ITSM — is simply how IT teams manage the end-to-end delivery of IT services to customers. This includes all the processes and activities to design, create, deliver, and support IT services. The core concept of ITSM is the belief that IT should be delivered as a service.

IT Management Suite (ITMS) is a bundling of products and software. IT Management Suite helps you deploy, manage, support, and retire the various computers, devices, servers, and IT assets in your organization. IT Management Suite includes IT asset management and client and server configuration management.

IT Management Suite has the following key features and functions:

• Centralized management platform
• Common database and management console
• Management agent and management server
• Asset Management
• License management
• Software Management
• Task and policy engines
• Managed computers
• Patch Management
• Provisioning
• Migration and deployment
• Server health monitoring
• Workflow engine
• Advanced reporting and IT Analytics